Insurance payment process

◆On your first visit with us,It is advisable to have your insurance card with you.you are required to complete the registration form and to provide us with information pertaining to your insurance that can be found on your insurance card.Most insurance policies require the patient to pay some portion of the cost of the care they receive. You will be responsible for non-covered charges, co-payments, or deductible amounts if any.

◆You should sign your bills and claim forms for every visit.

◆Approximately 3 days after your visit or stay the charges will be sent to your insurance company. The length of time for them to respond to the claim is an average of two months or more.If there is a balance due, you will receive a letter indicating the portion that your insurance company has covered and the amount that you are responsible for.

◆An official statement will be mailed to you in approximately 30 days after notification is received from your insurance company.

Settlement Notice

◆We will not direct bill the following items:

Over the counter drugs.

Promotional packages subject to terms and conditions.

Certain aesthetic medical, dental and surgical treatments, not covered by your policy.

◆Legal responsibility

You are legally responsible for your bill at the time you receive Shanghai international medical services from healthwaychina.On your behalf healthwaychina will complete the insurance claim form and send it to your insurance provider directly.